1. Who we are
HatodNow ("we", "us") provides food delivery in Hinoba-an, Negros Occidental, Philippines, through the HatodNow Android app and this website.
If you have questions about your personal data, contact us:
- Email: support@hatodnow.net
- Phone: +63 995 467 5894
- Address: Hinoba-an, Negros Occidental, Philippines
2. Data we collect
Account information. Your mobile phone number (verified by one-time code), and, when you provide them, your name, email address, and profile photo — including via Google Sign-In.
Location (foreground only, with your permission). Precise and approximate device location, used solely to (a) check whether you are inside our service area at sign-in, and (b) route your delivery and show live rider tracking. We do not collect location while the app is closed or in the background.
Delivery details. Saved delivery addresses (label, street, city, coordinates), order contents, subtotals, delivery fees, totals, the payment method you select at checkout, and order status and timestamps.
Content you provide. Restaurant reviews and ratings, and messages you send to support.
Automatic data. Device model, operating system version, app version, IP address, and crash or diagnostic logs needed to operate and secure the service.
We do not collect payment card numbers. Checkout records only the payment method you chose.
3. How we use your data
- Create and secure your account (one-time codes, fraud prevention).
- Check service-area coverage, take and deliver your orders, and provide live tracking and customer support.
- Share your delivery address, name, and phone number with the restaurant and assigned rider for your active order only.
- Improve coverage, fees, and reliability.
Our processing bases under the Philippine Data Privacy Act of 2012 are your consent, performance of the delivery contract, and our legitimate interest in operating a safe, working service.
4. Location prominent disclosure
HatodNow requests foreground location access (ACCESS_FINE_LOCATION / ACCESS_COARSE_LOCATION) solely to confirm you are inside our Hinoba-an service area and to route your delivery. Location is never collected while the app is closed or in the background. You may deny location access in your device settings, but coverage checks and delivery will not work without it.
5. Sharing
Your delivery address, name, and phone number are shared with the restaurant and the assigned rider for your active order. Google provides Sign-In verification under Google's own privacy policy. Hosting and infrastructure providers process data only on our instructions. We do not sell personal data and do not share it with advertisers.
6. Security and transfer
Data is encrypted in transit (HTTPS/TLS), and access is limited to personnel who need it to operate the service. Servers may be located outside the Philippines with appropriate safeguards.
7. Retention
Account and order records are kept while your account is active and for up to 5 years afterwards for tax, fraud-prevention, and dispute records, then deleted or anonymized. You may request earlier deletion as described below.
8. Your rights
Under the Data Privacy Act of 2012 you may access, correct, object to, or request deletion or portability of your data, and withdraw consent at any time, by emailing support@hatodnow.net.
To delete your account and personal data, email us from your registered address with the subject "Delete my account". We confirm deletion within 15 days. Order records required by law may be retained in anonymized form.
9. Children
HatodNow is not directed at children under 13, and we do not knowingly collect their data. If you believe a child has provided data, contact us and we will delete it.
10. Changes
We will post updates on this page with a new effective date and version. Material changes are also announced in the app.
11. Complaints
Contact us first at support@hatodnow.net or +63 995 467 5894. You may also lodge a complaint with the National Privacy Commission (privacy.gov.ph).