1. The service
HatodNow is a marketplace for ordering food from partner restaurants in Hinoba-an, Negros Occidental, for rider delivery. Menus, prices, availability, and delivery times are set by the restaurants and shown before checkout.
2. Eligibility and account
You must be at least 18 years old (or have guardian consent), provide a valid Philippine mobile number, and keep your account credentials secure. One account per person. You are responsible for all activity on your account.
3. Ordering and the single-restaurant rule
Each order covers a single restaurant — the app does not allow mixing restaurants in one cart, so your food arrives together and hot. Prices, delivery fees, and totals shown at checkout are final once the restaurant accepts your order. Only the payment methods offered at checkout are accepted.
4. Delivery
Provide an accurate delivery address and a reachable phone number. If a delivery fails because you cannot be reached or the address is wrong, you may be charged for costs already incurred, including food already prepared. Live rider tracking is indicative and not a guaranteed arrival time.
5. Cancellations and refunds
You may cancel free of charge before the restaurant accepts your order. After acceptance, refunds are at our reasonable discretion (for example: missing or wrong items, failed delivery). Report problems within 24 hours to support@hatodnow.net with your order number.
6. Acceptable use and reviews
You agree not to commit fraud, abuse riders or restaurants, post fake or unlawful reviews, scrape the service, or interfere with its operation. Reviews must be honest and lawful. We may remove violating content and suspend accounts that breach these terms.
7. Availability and liability
The service is provided "as is". To the maximum extent allowed by Philippine law, we are not liable for indirect or consequential losses. Our aggregate liability for any single order is limited to that order's total. Nothing in these terms limits rights you hold under mandatory consumer-protection law.
8. Suspension and termination
We may suspend accounts for violations, fraud, or safety risk. You may stop using the service at any time, and you may request deletion of your account and personal data as described in our Privacy Policy.
9. Changes and governing law
We may update these terms with notice in the app and on this page; continued use after the update means acceptance. These terms are governed by the laws of the Republic of the Philippines, and disputes are heard by the competent courts of Negros Occidental, unless consumer-protection rules require otherwise.
10. Contact
HatodNow · Hinoba-an, Negros Occidental, Philippines · support@hatodnow.net · +63 995 467 5894.